Questions about pricing?

ChatGPT is a product made by openAI to serve the public access to their AI model. Its great, but its everything to everyone. Close the tab and it forgets you. It cannot read your microscopy, does not know your permit limits, and has never heard of your plant.

Nyad is built for wastewater operators. We use an assembly of the big foundational AI models as well as our own AI models. Think of it like the engine of a car and the chassis around that power source to give you everything you need to travel great distances.

Put it this way: typing your symptoms into ChatGPT is a hotline. Nyad is a doctor who already knows your bloodwork.

We trained the models on roughly 100,000 microscopy images. The data came from partner labs, university labs, and in-house expert review.

If we miss something, operators flag it in one click. That kicks off a quick expert manual review.

No. Every operator at your plant draws from the same plant memory: permits, targets, equipment, microscopy history, and SOPs. Same inputs, same recommendation.

Individual chat history is private. The facts the AI reasons from are shared.

Microscopy is what most plants start with when using Nyad. Very quickly, operators use Nyad for chemical dosing, retention time, wasting rate, horsepower calculations, SOP lookup, and troubleshooting.

Activated sludge biology is where we go deepest. Everything else layers on top. Operators describe it as a biologist, a teacher, and a maintenance partner sitting in the same room.

Yes. Plant memory tracks every issue you logged and how it got resolved.

So when a filamentous breakout shows up in August that you last saw in January, any operator who logs in sees: this happened before, here is what we did, and here is how long it took to fix. No more chasing down the operator who handled it last time.

Not today. Still images only. Video is on the roadmap.

At 100x, Nyad identifies floc structure and filament presence.

When you need species-level confirmation, Nymph requests a higher-magnification image, somtimes with staining too. Pilot users have already got access to this feature

Right now you drag and drop your Excel, CSV, or PDF exports. We can integrate upon request

Nyad is read-only by design. We never write to your plant systems. Every action happens through your operator, not through us. IT teams like that natural break.

No. Your data is private, isolated per facility, and not used for training by default.

You do. All of it: images, conversations, and plant configuration.

We hold a license to manipulate your data on your behalf, and that is it. Any conversation exports to PDF on demand. If you leave the platform, we will work with you on a full export.

Yes. All data is handled and stored in the USA. Encrypted in transit and at rest. We are a US company, Delaware incorporated, with US operations.

Standard retention is 12 months and we can adjust it if required. Nothing gets auto-deleted at the end. We will work with you on export and transition.

Yes. The document library takes SOPs, equipment manuals, wet weather plans, lab reports, NPDES permits, and SCADA exports. Once it is in, the AI references it in conversation.

Some our operators use Nyad on their phone while in front of a piece of equipment to walk through the manual during maintenance.

Plant memory is shared. Permits, targets, logged issues, and microscopy history are visible to the team.

Individual chat history is private to the operator who wrote it. Think Google search history. That privacy is intentional. It gives operators room to ask the questions they would not feel comfortable asking a colleague.

Usually not. If your scope has phase contrast, you are probably set. You may just need to upgrade the camera. Send us a photo and we will confirm before you spend anything.

A phase contrast microscope with a digital sensor. The full stack runs $1,800 to $2,000.

The sensor we recommend has autofocus, which means operators new to microscopy capture sharp images.

Phase contrast is best for filaments. Bright field works. As a last restort, phone photos taken of a microscope screen also work. One of our plants does exactly that because the lab has connectivity issues.

None. Nyad runs in your browser. Any computer or phone with internet works. No installs, no servers, no boxes on your network.

$7,500 per plant per year. That covers unlimited users, unlimited uploads, unlimited conversations, plant setup, operator onboarding, ongoing training, and ongoing support.

No throttling. No per-seat fees. No surprise bills.

Per plant. Users are unlimited. Multi-plant utilities pay per facility so each plant keeps its own ring-fenced data.

None of those. The $7,500 does not move with usage. No extra charge for new operators, training, support emails, or message volume.

One-year rolling contract. No multi-year lock-in. Cancel at the end of any term, no penalty. We accept annual upfront or monthly installments. If your procurement vehicle needs a longer term, including some municipalities that run up to five years, we can fit that.

All of the above. Most customers pay annually by credit card. We work to your procurement process. We have been through vendor setup, legal review, small-purchase pathways, and full RFPs with municipalities.

We are already operating in many states across the USA. If your state or utility is not set up yet, we will go through the registration.

We have completed large municipal vendor portals, state procurement processes, and other customer-specific setups.

Multi-plant volume pricing is available for enterprise contracts. We sometimes run pro-rated trial pricing for first-in-state plants.

We have given plants access on PO receipt and waited 30 days for payment to clear. Effectively, that creates a credit account during procurement.

We got into this because we could not swim the rivers and lakes near where we live. Helping wastewater plants succeed comes before payment timing for us.

About an hour. Upload your plant schematic and NPDES permit and the AI auto-populates your process train, targets, and compliance limits. Then it is an hour of onboarding per operator. PO to first operator using the system in the same week is realistic.

Fully included. One-hour onboarding per operator, longer if you need it, optional microscopy training, and ongoing check-ins at whatever cadence you want: weekly, biweekly, or monthly. New operators joining later are all included.

Each plant has an administrator, usually the superintendent, who handles access. Need an account frozen immediately? Text or email us. We will freeze it from our side within minutes.

Yes. Any browser, any device. Operators use Nyad on their phones in the field every day: walking through equipment manuals during maintenance, snapping iPhone photos of basin surfaces to troubleshoot, and asking process questions while standing in front of the problem.

Yes. IP and device restrictions are available on request. We have not had a customer ask for it yet, but it is there if you need it.

Your plant administrator controls user access. If you need an account frozen on a tight timeline, text or email us. We will freeze it from our side. We have anomalous behavior detection in place, and IP locking sits as a backup.

Yes. Single sign-on with Microsoft 365 is supported and in production with existing customers.

We are working toward SOC 2 and building our security program around the expectations of utility IT teams. Nyad is read-only by design, so we never write back to SCADA, LIMS, WIMS, or other plant systems.

Your plant data is secure, encrypted in transit and at rest, and isolated by facility. Access is tied to individual accounts, with administrator controls for adding or removing users.

We do not share your data with other customers or use it to train models by default.

Yes. Send us a handful of microscopy images from your plant. We will run them through Nyad live on the call. Most prospects come away saying some version of "this is totally different than what I expected."

All of those, after every demo. The quote runs through a QuickBooks estimate. Municipal procurement teams get the extras, including legal terms, vendor setup forms, and security documentation, on request.

Yes. We run trials and paid pilots, especially for first-in-state plants. Reach out and we will get you started